Less eCOGRA Online Casino Player Disputes - 09-07-08 |
 September 7 - The eCommerce and Online Gaming Regulation Assurance (eCOGRA)
has released figures for the first half of 2008 to show that there has been a
19% drop in the number of valid player disputes at eCOGRA accredited online
casinos and poker rooms.
A total of 346 complaints had been received by eCOGRA overall, although only
260 had been investigated. The par was explained by the fact that 36 submissions
were thrown out because of lack of evidence, abuse or similar reasons. Another
50 had been rejected because they involved complaints against online casino
sites or poker rooms that were not eCOGRA accredited.
Tex Rees, who serves as the Fair Gaming Advocate for eCOGRA explained the
statistics in more detail. "The most common dispute regarded cash ins with 120
disputes which was 46% of the total valid complaints filed," he said. "Slower
e-processing conditions in the industry may have been a contributing factor in
this regard."
Rees was referring to the trouble that certain online poker rooms have been
experiencing recently with third party payment processors whose services have
been hampered by ongoing investigations by US authorities.
"Bonus issues were reported in 58 cases," continued Rees, "and issues
surrounding account lockouts made up 17% or 44 disputes. In these cases, a
number of player fraud incidents were uncovered. The rest of the complaints were
miscellaneous and mainly of a minor nature in which misunderstandings and
miscommunications were noticeable features."
"Overall, the disputes scene has again been quiet relative to the
considerable level of business generated over the half year by eCOGRA's 131
venues regularly reviewed. The average number of valid disputes assessed per
approved website per month dropped to 0.40," he concluded.
Rees also noted that 49% of queries were resolved in favor of players.
The Fortune Lounge group recently received eCOGRA accreditation. Fortune Room Casino is a partner casino of Fortune Affiliates, so be sure to read our review of this fine website.
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